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How to Certify a Recovery House in New Hampshire

If you operate or manage a recovery residence in New Hampshire, getting certified through NHPRR ensures your recovery home meets state standards. This guide walks you through how to certify a recovery house in New Hampshire from start to finish.

Certification Toolbox and Quick Links

Need help with the certification process?

Our NHPRR Toolbox has everything you need to certify a recovery house in New Hampshire, including training videos, login links, downloadable documents, and support resources.

Contact Us

nhprr@growthpartners.llc
603.369.3679

Contact Certemy Support

Video Archive

Our videos walk you through key steps in the recovery residence certification process in New Hampshire. Each was created by NHPRR, with more coming soon to support your journey.

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Help Files

Our written guides, developed with Certemy, help recovery housing providers in New Hampshire track and manage certification requirements for staff, facilities, and programs.

Professional Support

NHPRR is committed to building relationships and supporting you through the New Hampshire recovery house certification process. Certemy’s team is also here for tech support.

Click anywhere in the boxes to go to that section of the web page.

Registered User Login

If you already have an account, you can log in to Certemy, our secure certification platform, directly from this page or the site header (top right of every page) and footer (bottom of every page) to manage your recovery house application and account.

Header:

Footer:

Click on the image above to see a full-screen version. NHPRR staff will also include a link to Certemy in email signatures.

Why Certification Matters

As the only agency designated by the State of New Hampshire to certify recovery residences, NHPRR is committed to supporting operators and ensuring residents have access to safe, supportive housing that promotes long-term recovery. Certification also helps ensure residents have access to safe, supportive housing that promotes long-term recovery. 

Certified homes are eligible for: 

  • State scholarships 
  • Financial assistance 
  • Technical support 
  • Recovery housing advocacy

Additionally, state agencies and vendors that receive state or federal funding (like the Doorway system) can only refer clients to homes on the New Hampshire Voluntary Recovery House Registry.

NHPRR walks alongside each recovery home operator throughout the certification journey, offering guidance on strengthening business practices, deepening recovery supports, enhancing property safety, training and development, and building strong connections with the local community.

Recommended External Links

 

Certification Login

Ready to Start Your Certification Journey?

Click the button below to begin a new application in Certemy, our secure online platform. You’ll be prompted to log in or create an account before starting your submission.

Open a New Initial Application

Registered and Need Help Logging In?

Already have a Certemy account with NHPRR? Click below to log in and continue your recovery residence certification or review your documentation.

If you’re new, head to the application section instead.

Return to Certemy

Step by step, we’re with you on the path to certification.

Woman sleeping peacefully with her dog in bed, symbolizing comfort and support for NHPRR-certified recovery house owners.

We’ve Got You Covered!

Starting something new can feel a little overwhelming, but it’s always easier when you have support. This library is still growing, so if you are stuck or have a question, reach out! We will help you find an answer, and if it is something others might need too, we will add a flyer or video to make sure it is covered.

Skip to Steps with VideosSkip to FAQs

Downloadable Help Flyers

NHPRR has created a series of flyers to make it easier for you to understand and complete the recovery home certification process. These materials were designed with New Hampshire recovery home owners in mind and cover the most common steps and questions.

In addition to the flyers, you’ll find an interactive step map and a helpful FAQs right on this page.

If you run into any issues or have suggestions for other tools or resources that would help, please don’t hesitate to reach out. We’re here to support you every step of the way.

Flyer titled 'Streamline Your Recovery House Certification' with checklists for required documents and a cartoon house graphic.

Streamline Your Recovery House Certification

This flyer helps you identify documents you already have and gather the ones you still need.

Download this Flyer
Getting Started with Certemy guide from NH Partnership for Recovery Residences, showing login steps, password setup, and certification tips with icons and a welcome message.

Streamline Your Recovery House Recertification

This short guide will help houses identify and submit documentation for annual recertification.

Download this Flyer
Flyer titled 'Streamline Your Recovery House Certification' with checklists for required documents and a cartoon house graphic.

Site Visit Preperation Checklist

Download this checklist that walks recovery homes through what to expect during an NHPRR site visit and how to prepare in advance.

Download this Flyer
Getting Started with Certemy guide from NH Partnership for Recovery Residences, showing login steps, password setup, and certification tips with icons and a welcome message.

Getting Started with Certemy

A quick-start guide to logging in, setting your password, and completing your certification steps.

Download this Flyer

What’s on Your Screen

This flyer explains your Certemy dashboard layout so you always know where to click and what each section does.

Download this Flyer

Start Strong. Stay on Track.Grow with Confidence.

These step-by-step instructions break the certification process into simple steps you can follow at your own pace. Each step shows you exactly what to do from logging in, uploading documents, to completing forms and generating certificates.

You’ll also find short instructional videos embedded right on the page. Just click play to see how each part works in real time.

We’ve designed this to be as stress-free and supportive as possible. You don’t have to finish everything at once. And if you ever feel stuck, just scroll up, replay a video, or reach out for help.

Additional help files will be developed in the near future.

Let’s get you started with confidence.
Welcome!

We’re excited you’re here!

This online step-by-step guide will help you:

  • Create your Certemy account
  • Manage your documents
  • Complete your certification steps on time

Whether you’re starting fresh or coming back to finish up, you’ll find easy-to-follow instructions here.

💡 Need help or think something’s missing?
We’re always updating this guide based on your feedback. Just reach out and we’ll add answers.

Let’s get you started with confidence.
Logging in for the First Time

Go to your Certemy login page. Click “Forgot Password” and enter the email your recovery home has on file.

You’ll get an email with a link to create your password. Once you’ve set your password, you’re ready to log in.

Here’s how to come back later and pick up where you left off.
Logging in as a Returning User

Just visit the login page again. Enter your email and password, then click “Login.” You’ll go straight to your dashboard.

If you forgot your password, click “Forgot Password” and follow the reset steps again.

 

Lost it? Reset it. Let’s get you back in.
Reset Your Password

If you’ve forgotten your password or it’s your first time logging in, click “Forgot Password” on the login screen. Enter the email your recovery home has on file. You’ll get an email with a link to reset your password. Once you create a new one, you’re good to go!

 

This is your control center.
Explore Your Dashboard

After logging in, you’ll land on your Dashboard. On the left, you’ll see your license or credential listed. Click the name to see the steps required to complete your application.

Each step shows:

  • A circle (white = not done, red = has issues that need to be resolved, green = done)
  • A title and due date
  • A “Start” or “Complete Now” button

Your dashboard is where everything lives. Use the menu on the left to find your license or application. Click it to see the steps you need to complete. Don’t be afraid to poke around. Certemy saves your progress as you go.

For more information, download our Certemy Dashboard Map.

Let’s get the process rolling.
Start Your First Application

Click your license name from the left-hand menu. This opens your application steps on the right.

Click any step to begin. Each one shows what you need to do, when it’s due, and what buttons to click.

You don’t have to finish everything at once. Certemy saves your progress automatically so you can return later to finish your application package.

Add the files you need, right in the system.
Upload Your Documents

Some steps will ask for documents like:

  • Transcripts
  • IDs
  • Training certificates
  • Specific policies or emergency plans

Just click the step, then click the “Upload” or “Choose File” button. Make sure it’s the right file before hitting “Submit.”

Review and sign items like the Code of Ethics or Attestations.
Sign Required Forms

When a step asks for your signature:

  1. Click “Sign” or “Complete Now”
  2. Use your mouse or keyboard to sign
  3. Hit “Submit” to move on

The system will update your status automatically.

Fix anything that gets flagged.
Respond to Feedback

If a step isn’t approved, you’ll get an alert. Click the step to read the note. Fix what’s needed (like uploading a missing doc), then hit “Resubmit.”

Once it’s reviewed and accepted, the circle turns green with a checkmark.

If you do not understand why an item was flagged, please reach out to us. 

You’re done!
Download Your Certificate

Once all your steps are marked complete and approved, your certificate will show up in your Digital Wallet.

You’ll get an email notification, and you can:

  • View it
  • Download it
  • Print it anytime

Your certificate will also remain in your account for safekeeping.

If you would like a certificate to display on social media or a badge to add to your website, reach out to Tanya Wessells, CRSW, NHPRR Certification Manager, at 603.369.3679 or tanya@growthpartners.llc.

Go Questions?

Certemy FAQs

What is Certemy and why do I need an account?

Certemy is the online platform used to manage the certification process for recovery residences in New Hampshire. It helps you track steps, upload documents, and communicate with reviewers. All applicants must create an account to begin.

How do I get started?

Log in for the first time or return to your Certemy dashboard. If you received an invitation email, click the link in the message to register. If you didn't receive an email, check your spam folder—or reach out to us for support.

What if I forgot my password?

Use the “Forgot Password” link on the login page to reset your password via email. Make sure to check your spam folder before reaching out to NHPRR staff or the Certemy Help Desk.

What do the circles next to each step mean?

  • White Circle: Not started

  • Green Circle: Completed and waiting for review

  • Green Circle with Check: Approved

  • Red Circle: Rejected, but remember to read the notes to fix and resubmit. Reach out to NHPRR staff for help.

How do I upload required documents?

Click on the step, follow the prompts, and use the "Upload" button to add your file. Make sure your file meets the size and format guidelines (PDF preferred).

I don’t see a “Submit” or “Continue” button.

Scroll through the page carefully. Some steps require confirming a checkbox or signature before the button appears. If you're stuck, try refreshing the page, using a diffirent browser or device, or logging out and back in.

Can I use my phone or tablet?

Yes, but we recommend using a laptop or desktop computer when possible for easier navigation and document upload. If you are sharing a device, try to log out after every session.

Where do I find my certificate once I’m approved?

You’ll get an email when your application is approved. (Remember to always check your spam folder if you don't receive an email and consider adding the Certemy email address to your address book.) Then, log in and visit your Digital Wallet to download and print your certificate.

If you would like a certificate to display on social media or a badge to add to your website, reach out to Tanya Wessells, CRSW, NHPRR Certification Manager, at 603.369.3679 or tanya@growthpartners.llc.

How long does approval take?

It depends on how quickly each step is reviewed and whether any corrections are needed. If you haven’t heard back in 2–3 weeks, contact us on this website, send an email or use the Certemy support form if you believe you are experiencing a technical issue.

What if I need help or have questions?

NHPRR

You can reach out to NHPRR staff at nhprr@growthpartners.llc or 603.369.3679. For individual team members:


Laura Wargo, MSW
NHPRR Director
Cell: 603. 361.0647

Tanya Wessells, CRSW
NHPRR Certification Manager
Office: 603.369.3679
Cell: 603.361.0830
tanya@growthpartners.llc

Certemy

Recovery Homes can connect to Certemy's technical support in two ways:

Go to the Certemy Support Page (https://certemy.com/contact-support/) or dial 866.907-.088